Dissertation on Teamwork and Customer Service Quality

THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE, UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study, statement of the problem, purpose of the study, objectives of the study, research questions, and scope of the study, significance of the study, limitations of the study and operational definition of terms. 1.1 BACKGROUND OF THE STUDY Phil (2002) team working is a†¦show more content†¦Enyutu (2005) stated that available test results from a wide variety of sources had demonstrated prior to the curriculum review that a majority of Ugandan children entering primary school were failing to achieve adequate literacy and numeric standards. Dropout rates were high with only 22% of the 1997 P1 cohort progressing through to P7 in 2003. NAPE test results in 2003 indicated that only approximately 20% of P6 students achieved basic standards of literacy. The combination of these two pieces of information suggested that of the 1997 P1 entry cohort, only 4-5% achieved basic literacy. NAPE testing also revealed very large and unacceptable regional differentials particularly between Kampala and the north of Uganda. Bearing in mind the enormous efforts and the substantial investments in primary education made by the government of Uganda with strong support from its development partners over the past 10 -15 years, these ou tcomes were disappointing. In all cases the proposals in these related areas have been discussed with senior staff in the Ministry of education and sports departments concerned and with the agencies and development partners directly involved in primary education in Uganda and there has been a very large measure of agreement on the way ahead. Nevertheless, the primary review team did conclude that there were significant flaws in the current primary curriculum and a failureShow MoreRelatedQuality Means Meeting Customers ( Agreed ) Requirements, Formal And Informal, At Lowest Cost1343 Words   |  6 PagesBackground 1.1 Introduction â€Å"Quality means meeting customers’ (agreed) requirements, formal and informal, at lowest cost, first time every time.† Flood, 1993 In his definition of quality Flood with â€Å"customers† means both – internal and external customers of a company. Meant are all customers and employees to whom a company supplies products, services and information (Flood 1993). 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