Sunday, May 17, 2020

Dissertation on Teamwork and Customer Service Quality

THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE, UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study, statement of the problem, purpose of the study, objectives of the study, research questions, and scope of the study, significance of the study, limitations of the study and operational definition of terms. 1.1 BACKGROUND OF THE STUDY Phil (2002) team working is a†¦show more content†¦Enyutu (2005) stated that available test results from a wide variety of sources had demonstrated prior to the curriculum review that a majority of Ugandan children entering primary school were failing to achieve adequate literacy and numeric standards. Dropout rates were high with only 22% of the 1997 P1 cohort progressing through to P7 in 2003. NAPE test results in 2003 indicated that only approximately 20% of P6 students achieved basic standards of literacy. The combination of these two pieces of information suggested that of the 1997 P1 entry cohort, only 4-5% achieved basic literacy. NAPE testing also revealed very large and unacceptable regional differentials particularly between Kampala and the north of Uganda. Bearing in mind the enormous efforts and the substantial investments in primary education made by the government of Uganda with strong support from its development partners over the past 10 -15 years, these ou tcomes were disappointing. In all cases the proposals in these related areas have been discussed with senior staff in the Ministry of education and sports departments concerned and with the agencies and development partners directly involved in primary education in Uganda and there has been a very large measure of agreement on the way ahead. Nevertheless, the primary review team did conclude that there were significant flaws in the current primary curriculum and a failureShow MoreRelatedQuality Means Meeting Customers ( Agreed ) Requirements, Formal And Informal, At Lowest Cost1343 Words   |  6 PagesBackground 1.1 Introduction â€Å"Quality means meeting customers’ (agreed) requirements, formal and informal, at lowest cost, first time every time.† Flood, 1993 In his definition of quality Flood with â€Å"customers† means both – internal and external customers of a company. Meant are all customers and employees to whom a company supplies products, services and information (Flood 1993). Especially in the services sector the flawless internal and external delivery of services has become very important inRead MoreA Critical Study Of Service Quality And Customer Satisfaction At Tesco2307 Words   |  10 PagesResearch proposal for dissertation 2014-2015 Study Title: A critical study of service quality and customer satisfaction at Tesco, Uk. Student: Margeanu Vlad ID: K1122783 Supervisor: Dr. Emmanouil Noikokyris Kingston University Word count: 2042 1 i Content Title 1 i Contents 2 Abstract 3 Literature review 4-6 Methodology 7 Conclusion 8 Action Plan 8 References 9 2 Abstract: The dissertation will examine the service quality of Tesco and how satisfiedRead MoreWilkinson Stores Customer Service Satisfaction3145 Words   |  13 Pages I dedicate my dissertation to my family and friends. Special appreciation to my loving mother Mani lad for the encouragement and support she has given me over the last three years. As well as support from my sister’s too and would like to thank my late father too. I would not be where I am without you all helping and supporting me. I would also like to thank a very special friend for all her help and support Manisa Patel. She has been very supportive throughout my dissertation as well as knowingRead MoreTotal Quality Management (Tqm) in Hospitality Industry: a Study of the Application of Tqm in  a Hotels  Engineering Department and Its  Effects on  Hotel Performance18578 Words   |  75 PagesTotal Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in  a hotels  engineering department and its  effects on  hotel performance By Mark Chan A DISSERTATION Submitted to The University of Liverpool in partial fulfillment of the requirements for the degree of MASTER OF Project Management 2011 A Dissertation entitled Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in  a hotels  engineeringRead MoreWrite a Proper Evaluation of How Your Organizational Culture Is Enhancing or Obstructing Strategy Implementation. Suggest Changes That Should Be Made to Culture to Enhance Performance.1661 Words   |  7 Pagesdiversified workforce and formation of business coalitions. This in turn led to product and strategy innovation; integration among firm’s or industrial units to improve efficiency, quality, speed in manufacturing and distribution of services; introduction of new technologies; international transactions; facilitation of teamwork; and management of the diverse human resource (Collins and Porras, 1994). Sharing of thoughts and experiences with others implies that organisational culture promotes a certainRead MoreAn Exploratory Study Of The Challenges Of Adopting Lean Thinking For Manchester Mental Health Liaison Service8478 Words   |  34 PagesAn exploratory study of the challenges of adopting lean thinking in Manchester Mental Health Liaison Service Kwasi Boakye Student ID: @00095417 MSc Project Management Dissertation 2015/2016 Declaration This work is original Signed Date . Abstract The purpose of this study is to explore the challenges of lean thinking in mental health emergency service. Exploratory research was conducted which involved gathering qualitative data using interviewees. Read MoreHrm in Aviation10615 Words   |  43 PagesTraining And Development Practices Dr. Steven H. Appelbaum, Concordia University, Canada Brenda M. Fewster, Concordia University, Canada Abstract The civil aviation is an extremely competitive, safety-sensitive, high technology service industry. People, employees and customers, not products and machines per se, must be the arena of an organization’s core competence. The implications are vast and pervasive affecting no less than the organization’s structure, strategy, culture, and numerous operationalRead MoreChallenges Of Implementing Lean Within The Healthcare Sector9363 Words   |  38 Pagessame time reducing cost. This dissertation looks into the opportunities and challenges of implementing lean within the healthcare sector. 1.1 Background: The lean philosophy centers on the elimination of waste in all forms in an organisation (Shpak, 2016). Lean is usually implemented by initially conducting training, initiating pilot projects and implementing changes (Poksinska, 2010). Some of the benefits of lean implementation includes: improves quality and safety; improves staff moral;Read MoreConflict Management and Emotional Intelligence63003 Words   |  253 Pagesof   this   research   are   to   investigate   the   reasons   for   conflicts   in   the   customer   service   industry,   to   examine   strategies   for   conflict   management   which   can   be   used   to   help   resolve   these   conflicts,   to   examine   the   relationship   of   these   strategies   with   the   concept   of   emotional   intelligence,   and   to   improve   the   quality   of   customer   service   provisions   in   the   customer  service  industry.            The  theoretical  basis  of  this  study  includes  reference  to  the  following:  Read MoreElectronic Banking And Service Delivery2765 Words   |  12 PagesELECTRONIC BANKING AND SERVICE DELIVERY IN COMMERICAL BANKS BY: MUHAMMAD SAQLAIN VSS 3372 FEBRUARY 2015 ACRONYMS ATMS Automated Teller Machines B2B Business-To-Business EFT Electronic Banking, Also Known As Electronic Fund Transfer FA Factor Analysis IMC Integrated Marketing Communications IVR Interactive Voice Response PINS Personal Identification Numbers PLCC Pearson Linear Correlation

Wednesday, May 6, 2020

Taronga chapter summary - 983 Words

Chapter Sumamries Chapter 1: Australia after the last days is brutal, lawless world where only the most ruthless survive. Ben is a teenage boy who has the ability to communicate with animals using the call. He is also a prisoner of Greg, an older boy who forces Ben to use his talent to lure animals, which Greg then kills for food. Ben dreams of a different life and the peace of his childhood home on the southern beaches of Sydney. He escapes from Greg one rainy might, in search of this dream. Chapter 2: Despite Ben’s promise that he will never use the Call again after he has left Greg, he makes a call to warn away a horse and rider. The horse panics and slips, breaking its leg, and Ben is guiltily forced to kill it before fleeing from†¦show more content†¦Ben devises his own plan to undermine Molly’s and arranges a meeting with Chas. Chapter 15: Ben and Ellie plan to free the animals and leave Taronga. Raja watches Ben with curiosity, sensing that he has changed. Ben is afraid for the fate of the animals but Ellie tells them they will have a better chance outside of the zoo than at the hands of Molly. The first of the animals are released. Chapter 16: Chas’s gang attacks as Ben and Ellie free the animals. Raja is confused when Ben calls him to leave the zoo. Ben wants to warn the other gang members but it is too late, Chas and Molly’s gangs are determined to fight to the death. Realising that he has been tricked, Chas tries to kill Ben, but Raja stops him. Molly shoots Chas before dying. Chapter 17: Ben and Ellie take refuge in an abandoned apartment block. When Ben has second thoughts about realising the zoo animals into the wild, Ellie reassures him that it was necessary for a new beginning. As they both make plans to leave the city and head for the bush, Raja makes a final appearance. Ben is convinced that Raja is going to kill him, but instead he pats him affectionately on the

Causes of Revolutuion free essay sample

Stamp Act The Stamp Act in 1 765 was a direct tax imposed by the British Parliament on the colonies. Too much taxing lead to the event in the Revolution War. Townsend Acts The Townsend Acts was to raise revenue in the colonies so that they would pay the salaries of governors and judges. The Act was met with resistance of the colonies, prompting the occupation of Boston by the British troops which dead to Boston Massacre which then lead to events of the Revolution war.Tea Act This Act allowed companies to import tea yet the colonist still paid the tax. The colonist believed it wasnt fair that they had to pay the tax which eventually lead to event in the revolution war. Intolerable Acts Laws passed in 1 774 People revolted because of the laws and acts were passed. Boston Tea Parry When the ships arrived 12-16-1773 people revolted and began to destroy the tea throwing it over the ships. We will write a custom essay sample on Causes of Revolutuion or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The British Government didnt like what had happened so it lead to events in the Revolutionary War Boston Massacre British army soldiers killed five civilian man and injured six others. The killing of the five civilian men increased anger the started the revolutionary war. Declaration of Independence In July 4th, 1776 is was an statement that the thirteen American colonies were now independent states and no longer apart of the British empire.